Problem

Conversations about death happen late, at moments of crisis, thus depriving people of the opportunity to openly discuss wishes and preferences, and leaving families to deal with the emotional and practical burden alone.

There exists a wide variety of support tools and resources that would help promote early end-of-life conversations and planning. However, the fear of talking about death makes it difficult to reach the people in need.

Proposal

A service framework that places the healthcare system in the leading role to start early and ongoing end-of-life conversations with patients and families, and connect them to support at the right time

To engage and communicate this proposal to NHS, I designed a physical toolkit that shows how interventions and new resources would create impacts. The toolkit could be used to prompt discussion and further develop the service with participants.